chit at work
An AI note taker for customer success managers
Who carries it: CSM
A CSM with 40 accounts hears more commitments in a week than any system of record ever sees. chit is an AI note taker for customer success managers: hold the button through QBRs, escalation calls, and renewal conversations, and that evening's digest lists what was promised, what's at risk, and the renewal steps to queue.
Churn announces itself in tone months before the email.
When a csm presses it
- QBRs
- escalation calls
- renewal conversations
“CSM with 40 accounts; track commitments, risks, and expansion signals.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Commitments made, risks flagged, renewal steps queued.
Commitments and risks captured per account, searchable across the book before renewal.
Per-account data residency honored; VPC.
Churn announces itself in a sentence
The account that does not renew almost always said something eight months earlier — an offhand comment in a QBR about a workflow that never worked, a mention of a competitor's demo. It gets heard, not written, and it disappears into a CSM's memory of forty accounts. Capture the QBRs and the escalation calls: what was committed, what the risk actually is, what expansion signal was dropped in passing. The evening digest sorts it per account. The compounding value is search across the book — asking which accounts have mentioned a specific integration, or which ones raised pricing this quarter, and getting back the conversations rather than someone's recollection of them.
See the app work
Good questions
Can it summarize a QBR without me typing anything?
Yes. Record while you hold the button; the $9/month membership turns every conversation into a transcript plus a daily digest of decisions, actions, and promises — including the ones you made.
How do I keep track of commitments across 40 accounts?
Ask-anything search runs across everything you've captured, so "what did I promise this account last quarter" comes back with an answer instead of a scroll through old notes.
Does chit update my CRM automatically?
No — there is no CRM connection today. chit connects to your calendar and mail, and the daily digest hands you the renewal steps to queue, with the follow-up drafted.
Will it record my customers without them knowing?
No. chit records only while the button is held — no wake word, no always-on mic — so nothing is captured unless you deliberately hold it down.
Some of my accounts have data-residency requirements. Can chit honor them?
Enterprise deployments run branded device fleets with data resident in your own VPC, which lets you honor per-account residency commitments. See hichit.com/enterprise, or ask us about compliance deployments.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
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