chit in the field
An AI note taker for HVAC technicians
Who carries it: Service tech / install lead
Between the attic, the condenser and the driveway conversation, an HVAC tech says everything that matters out loud — the diagnosis, the model number, what the customer approved. chit is an AI note taker for HVAC technicians: hold the button, say it once, and that evening you get the jobs closed, the parts to order, and the upsells nobody wrote a quote for, each queued as a next step.
Your techs already say the quote out loud - chit turns it into the ticket before they leave the driveway.
When a service tech presses it
- Diagnosis walkthrough at the unit
- customer approvals on repair vs replace
- parts needed
- callback notes
“I'm an HVAC service tech running 6-8 residential calls a day; flag model numbers, refrigerant types, and anything the customer approved.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Jobs closed, parts to order, unquoted upsells surfaced as next steps.
Every tech's captured jobs and daily digests in one searchable place, on branded devices with the data in your own VPC.
Job-site audio stays in the franchisor's VPC; approval recordings end he-said/she-said invoice disputes.
The call that pays for the card
The expensive moment in a service call is not the diagnosis, it is the ninety seconds after it. You are at the condenser, the homeowner has just said yes to the capacitor and no to the coil, and the model number is on a plate you are already walking away from. That is one press: read the plate, say what they approved, say what they declined and why. By evening it is written down with the numbers intact, and the coil they declined is sitting in a next-step list instead of evaporating. Techs who run six to eight calls a day are not losing jobs to bad work — they are losing the second visit, because nobody wrote down that the homeowner asked about a whole-house filter in July.
See the app work
Good questions
Does it work in an attic or crawl space with no cell signal?
Yes. chit records offline and syncs later, so a diagnosis narrated in the attic is in the app by the time you are back in the truck.
How do I capture what the customer approved without typing?
Hold the button and recap it out loud — the repair, the price, the yes. The membership's daily digest lists every decision, action and promise it heard, so an approval stops being your word against theirs.
Does chit connect to my field service software?
Yes. chit connects to ServiceTitan, Housecall Pro and Jobber, so what you said at the unit posts to the job record — and to your calendar and mail, so the follow-up arrives drafted.
Is it always listening while I'm on a service call?
No. chit records only while the button is held — no wake word, no always-on mic. Let go and it stops.
We're a franchise — where does the audio live?
For teams, chit ships branded device fleets with data resident in your own VPC, so job-site audio stays yours and approval recordings end he-said/she-said invoice disputes. See hichit.com/enterprise, and ask us about compliance deployments.
Do I need a field service platform to use it?
No. A two-truck shop gets the same capture as a franchise: hold the button, say it, and the notes are drafted by evening, ready to paste into whatever you already use.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
Nearby trades
chit for plumbing
Every disputed invoice starts with a conversation nobody wrote down.
Electrician / foremanchit for electrical
What the inspector said on-site should not live only in your foreman's head.
Owner-operator / company driverchit for OTR trucking
Detention pay dies without a timestamp. Your drivers already narrate it - capture it.
Route driverchit for last-mile delivery
Every 'driver said / customer said' claim, settled by the recording.