chit in the field
An AI note taker for delivery drivers
Who carries it: Route driver
At 120 stops a day there is no time to type why stop 61 refused the package. chit is an AI note taker for delivery drivers: hold the button, say the exception, the damage, the gate code, and keep moving. The end-of-day report lists every exception and every address whose access notes need updating.
Every 'driver said / customer said' claim, settled by the recording.
When a route driver presses it
- Delivery exceptions
- damage notes
- gate codes and access instructions
- customer interactions
“Route driver, 120 stops a day; log exceptions, damages, and access instructions.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
EOD exception report + addresses needing updated notes.
The day's exceptions from every route, captured on the doorstep and searchable that evening.
Customer-interaction records in company VPC for claims defense.
A hundred and twenty stops, four you will need to explain
Most of a route is uneventful, and that is exactly the problem: the four stops that go wrong are surrounded by a hundred and sixteen that do not, and by the time you are back at the depot they have all blurred. Damage on arrival, a gate code that changed, a customer who refused, an address whose instructions are simply wrong — say it at the door, in five seconds, and keep moving. The evening exception report is written for you: the stops that need something, the addresses whose notes should be updated for whoever runs this route tomorrow, and a record of the doorstep conversation if a claim shows up next week.
See the app work
Good questions
How do I log an exception without falling behind on the route?
Hold the button, say it, let go — nothing to unlock, nothing to type. It takes as long as saying the sentence.
Can it remember gate codes and delivery instructions?
Yes. Everything you capture is searchable — ask for the gate code or the dock instructions for an address and it comes back, instead of living in a dog-eared notebook.
Does it need signal all day?
No. chit records offline and syncs later, and the battery runs about a month of typical use — no charging between shifts.
Is it always recording while I work?
No. chit records only while the button is held — no wake word, no always-on mic.
What happens when a customer disputes a delivery?
Every driver-said, customer-said claim is settled by what was actually documented at the doorstep. On fleet deployments those records live in your company's own VPC for claims defense — see hichit.com/enterprise.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
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