chit in the field
A voice notes app for warehouse supervisors and 3PL ops
Who carries it: Ops supervisor
OS&D gets noticed at the dock door and written up hours later, if at all. A voice notes app for warehouse supervisors puts the exception on the record while the trailer is still there — seal number, what's short, what the driver said — and hands back an exceptions log with claims next steps that evening.
OS&D claims are won at the dock door, in the first five minutes.
When an ops supervisor presses it
- Dock exceptions
- OS&D notes
- carrier driver interactions
- safety incidents
“3PL ops supervisor; log OS&D, seal numbers, and carrier issues.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Exceptions and OS&D log; claims next steps.
OS&D and dock exceptions narrated per shift, searchable when a claim is filed.
OS&D narration is claims evidence; customer data in VPC.
OS&D is a claim in slow motion
Overage, shortage and damage is documented at the dock in the ninety seconds before a driver leaves, and everything downstream — the claim, the customer conversation, the carrier chargeback — runs off that documentation. Speak it: the seal number, the pallet count, the damage, the carrier and what they said. It becomes a timestamped record rather than a line on a form. The evening digest hands back the exceptions by shift. When a customer disputes a shortage six weeks later, the record was made at the dock door by the person who was standing there. Safety observations are the other use. Said out loud at the moment they are noticed, they become a record with a time on it; written up at the end of a shift, they become a memory of something that seemed less serious by then.
See the app work
Good questions
Can I log OS&D while the trailer is still at the door?
Yes. Hold the button and narrate what you see — seal number, piece count, damage, the driver's account — then let go. It becomes a timestamped transcript tied to that moment, which is when OS&D narration is worth the most.
What do I get back at the end of a shift?
A digest of the shift's decisions, actions, and promises: exceptions logged, claims next steps, and anything you told a carrier or driver you would do. It reads like the log you never had time to write.
Can I find a seal number or shipment detail weeks later?
Yes. Ask-anything search runs across everything captured, so when the claim finally lands you can pull up what was said at the door that day instead of reconstructing it.
Does it work in the freezer section or a dead zone in the racking?
Yes — chit records offline and syncs later, and the battery runs about a month of typical use. No signal at the moment of capture doesn't cost you the note.
Our OS&D records are claims evidence — where does the data live?
For 3PLs, chit deploys as a branded device fleet with data resident in your own VPC, so customer data and claims narration stay inside your environment. See hichit.com/enterprise, and ask us about compliance deployments.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
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