chit in the field
An AI note taker for appliance repair techs
Who carries it: Field tech
Every second truck roll starts with a part number nobody caught. chit is a $129 card you hold to record — an AI note taker for appliance repair techs that catches the model, serial, and fault code while you say them at the machine, plus whatever the customer decided. By evening, parts to order, return visits, and warranty notes are drafted and waiting.
Every second truck roll started with a part number nobody caught.
When a field tech presses it
- Diagnosis narration
- model and serial capture
- customer decisions
“Appliance tech; log model and serial numbers and fault codes by voice.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Parts to order, return visits, warranty notes.
Model numbers, fault codes and customer decisions captured per call, searchable across techs.
Warranty-claim narration supports OEM reimbursement; VPC.
Model, serial, fault code — spoken, not squinted at
The worst ten minutes of an appliance call is the part where you are on your knees behind a machine trying to read a serial number in bad light and then remember it long enough to type it. Say it instead. Model, serial, fault code, what the customer decided. The transcript keeps the string exactly as you read it, and the evening digest turns the day into parts to order, return visits to schedule and warranty notes to file. First-time-fix rate is mostly a parts-accuracy problem, and parts accuracy is mostly a transcription problem that nobody thinks of as one. Techs also use it for the customer decision — repair or replace, and what the warranty covers. That sentence determines whether a return visit is billable, and it is spoken once, in a kitchen, to somebody who will remember it differently.
See the app work
Good questions
Can I capture model and serial numbers by voice?
Yes. Hold the button and read them off the rating plate during diagnosis — they land in the transcript, and ask-anything search can pull up that unit's model, serial, and fault codes months later.
How does it keep track of parts I need to order?
Every part you call out during the day shows up in that evening's digest alongside return visits and promised callbacks, so the order list builds itself from what you already said.
Does it record my whole day in customers' homes?
No. chit records only while you hold its one button — there is no wake word and no always-on microphone, so nothing is captured unless your thumb is on it.
Does it work in a basement with no cell signal?
Yes. chit records offline and syncs when you're back in coverage, and the battery runs about a month of typical use.
Can it help with warranty claims?
Your diagnosis narration becomes a written record that supports OEM warranty reimbursement paperwork. For multi-tech companies, chit deploys as a branded device fleet with data resident in your own VPC — see hichit.com/enterprise.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
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