chit in the field
A voice notes app for locksmiths and security installers
Who carries it: Tech
In security work, "the customer told me to" needs a timestamp. chit is a $129 card you hold to record — a voice notes app for locksmiths that captures customer authorizations, door schedules, and install specs the moment they're said. By evening every install is recapped, with your follow-ups and quote list already built.
In security, 'the customer told me to' needs a timestamp.
When a tech presses it
- Site security assessments
- customer authorizations
- install specs
“Commercial locksmith; capture door schedules and authorization details.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Installs recapped, follow-ups and quote list built.
Site assessments and authorizations captured per job, in the company's own VPC.
Authorization records matter in security work; VPC.
Authorization is the whole job
In commercial security work the question that matters is not what you installed, it is who told you to install it. Door schedules, rekey authorizations, the manager who said this suite gets access and that one does not — all spoken, all consequential. Hold the button through the site assessment and say the authorization out loud with the name attached. The install notes and the quote list write themselves that evening. And the record of who authorized what lives with the job, which in an industry where the product is controlled access is not paperwork, it is the point. The install spec matters the same way. Which cylinder, which keyway, which doors get master-keyed — dictated on site rather than reconstructed at the shop, so the quote and the work order come from the same account of the walkthrough.
See the app work
Good questions
Can I record a customer's authorization before I start work?
Yes. Hold the button while the customer states what they're authorizing and it becomes a timestamped transcript you can find later with ask-anything search.
How do I keep door schedules and install specs straight across sites?
Narrate them as you walk the site. Everything you say is transcribed, and you can search by building or door later instead of deciphering notes in the van.
Is a recorder like this always listening? My customers are security-conscious.
No. chit records only while the button is physically held — no wake word, no always-on mic. When your thumb comes off, it is off.
Will it help me build quotes from site assessments?
Everything quote-worthy you say during an assessment surfaces in that evening's digest as next steps, so the follow-up list and quote list come from your own walkthrough narration.
We're a commercial security company — where do the recordings live?
For companies, chit deploys as a branded device fleet with data resident in your own VPC, which matters when authorization records are part of the job. See hichit.com/enterprise, and ask us about compliance deployments.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
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One-handed capture for hands-full sites: hold the button, say it, let go.