chit in the field
An AI note taker for service advisors and shop techs
Who carries it: Service advisor / master tech
A 12-bay day is walkarounds, findings on the lift, approval calls, and parts holdups — most of it spoken, little of it written down. An AI note taker for service advisors changes the math: hold the button while you talk, and by evening you have approved versus declined work, the follow-up list, and the parts ETAs to chase. Declined work is next quarter's pipeline, if anyone wrote it down.
Declined work is next quarter's pipeline - if anyone wrote it down.
When a service advisor presses it
- Customer walkarounds
- tech findings on the lift
- approval calls
- parts holdups
“Service advisor at a 12-bay shop; capture VINs, declined work, and promised callbacks.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Approved vs declined work, follow-up list, parts ETA chases.
Approvals and declined work captured at the car, searchable when an invoice is questioned.
Approval recordings end authorization disputes; data in the dealer's VPC.
Approved, declined, and what you promised to call about
The service drive runs on three facts that are almost never written down: what the customer approved, what they declined, and when you said you would call. All three are spoken, usually in a hurry, often at the car. Hold the button and repeat them back — VIN, the work approved, the work declined and why, the callback you just committed to. The evening digest sorts the day into those buckets. When an authorization is disputed six weeks later, or when a declined brake job comes back as a complaint, the record is what was actually said, in the customer's own words, with a time on it. Advisors run this as a habit between the car and the desk, which is also where the promised callback gets made — and a promised callback that nobody logged is the single most common reason a repair order goes cold.
See the app work
Good questions
Can I capture VINs and vehicle details by voice?
Say the VIN, mileage, and complaint during the walkaround and they land in the transcript. Membership includes ask-anything search, so any vehicle's history of notes is a question away.
How does it settle 'I never approved that' disputes?
The approval call was captured when the customer said it. A timestamped transcript of what was authorized — and what was declined — is how authorization disputes end.
Does it track declined work for follow-up?
Yes. Declined work you mention shows up in that evening's digest as next steps, so this quarter's declines become next quarter's pipeline instead of a lost ticket note.
Do I have to stop what I'm doing to take notes?
No. chit records only while you hold the button — a thirty-second recap between the lift and the service desk is enough. It works offline and syncs later.
Where does a dealership's audio live?
For dealer groups, chit deploys as a branded device fleet with data resident in your own VPC. See hichit.com/enterprise, and ask us about compliance deployments.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
Nearby trades
chit for used car sales
Your CRM knows the lead exists. It does not know what they said in the car.
Operatorchit for towing and recovery
Every damage claim starts after the car leaves your hook.
Shop leadchit for welding and fabrication
The change the customer 'never asked for' - recorded.
Multifamily maintenance techchit for property maintenance
Turnover season runs on punch lists nobody typed.